COVID-19 Community Updates

The health and safety of our residents is important. We've been closely monitoring the recommendations and actions taken to help decrease the potential spread of the coronavirus (COVID-19) by health and safety organizations.

Information and recommendations are changing daily. All news regarding how the coronavirus (COVID-19) affects residents and the Association business will be communicated as it becomes available. If you haven't already, please sign up for our weekly eNews or follow us on Facebook @VistanciaVillageAssociation.

Reopening Plan and Guidelines

Beginning Saturday, May 16, at 5 a.m., tennis courts, ramadas, picnic areas, tot lots, and pools will reopen for regular hours with updated guidelines and signage (see general guidelines).

Beginning Monday, May 18, at 8 a.m., the gymnasium will reopen with modified hours. The gymnasium will be open Monday-Friday from 8 a.m.-10 p.m.

General Guidelines

  • Residents only - guests are not permitted at this time.
  • Physical distancing is required when visiting Clubs. Please refrain from gathering in groups of more than ten people.
  • Residents are encouraged to wear masks.
  • The frequency of cleaning and sanitizing has been increased in public spaces.
  • Please bring your own sanitization supplies when using amenities.
  • Pool furniture has removed to reduce surface exposure and support physical distancing. Residents are encouraged to bring their own chairs.

Association Office

  • The Association Office remains closed to visitors and will continue to handle business by phone and email. If you have questions or need help with access ID cards, please email cdoscher@ccmcnet.com.
  • We ask that you continue to make payments online or by mail to the address listed on your statement.

Current Cancellations and Closures (under further notice)

After careful consideration and much discussion between the Board of Directors and the Association management team, The Village at Vistancia is temporarily canceling the following until further notice. Resuming normal operations will need to be executed in phases to allow flexibility in resuming daily functions.
  • Association and Lifestyle offices
  • Pool Slide and Splash Pad
  • In-person classes, clubs, and events
  • All private rentals
  • All non-essential and in-person Board and committee meetings

The Association cannot guarantee your safety or monitor every situation. If you do participate, you are doing so at your own risk, please follow all the necessary precautions and recommended guidelines outlined by the various experts.

Handling Association Business Virtually

Day-to-day operations will continue, but they will look a little different. While the office is closed to the public to practice the recommended social distancing, we will continue to handle all Association business by phone and email.
  • We are here to answer any questions you might have. Contact staff at 623-215-8646 or via email during business hours, Monday through Friday, from 8 a.m. to 5 p.m. See Management Team tab below, or visit our Contact Us page for staff emails.
  • Modification Applications can be submitted electronically by completing the online Modification Application form.
  • Maintenance Concerns can be submitted electronically by completing the online Report a Maintenance Concern form.

Virtual Lifestyle Programming

We might not be able to gather in-person, but lifestyle programming isn't stopping, just temporarily shifting. Contact Lifestyle Director Kelly Strand at kstrand@ccmcnet.com with any questions or ideas.
  • We're working on organizing virtual classes, clubs, and other activities to keep you connected and motivated while following Arizona's stay-at-home order and the CDC's social distancing recommendations.
  • Sign up for our eNews, watch the website and follow us on Facebook @VistanciaVillageAssociation to stay up-to-date on offerings like contests and virtual activities.