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1. Can I pay my Vistancia Village A and sub-assessments together?

No, your account numbers are different for each entity, so you’ll have to make separate payments. If you’re paying at the office, though, we can handle both at the same time.

2. If I live in Acacia Grove or Primrose Estates, can I still use the Mountain Vista Club and Foothills Center amenities?

Absolutely, you are also a member of the Vistancia Village A Community Association and enjoy those benefits, as well. Please note, however, these amenities use a different Access ID card.

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1. My card stopped working. What should I do?

The magnetic strips of the cards only last so long. Replacement cards are available at the Association Office for $12.

2. Should my children have their own cards?

That depends on whether you want them to have access to amenities without you. Children 13 and under can only access the gymnasium and tennis courts; those 14 and older have full access to aquatics amenities.

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1. What fees are associated with the sale of a home in the community?

There are a variety of fees, depending on the neighborhood. View the full breakdown on our Sales and Fees page.

2. How do I calculate my quarterly assessment total?

If you live in a gated parcel or the sub-association, add the quarterly Vistancia Village A assessment to that of your neighborhood; in the sub-association, remember to multiply the total by three because it’s monthly.

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1. I want to get involved. How do I join a committee?

Complete a Committee Interest Form, which will be reviewed by the Board of Directors. If there are committee openings, you will be contacted shortly.

2. When do committees meet?

Most committees meet monthly. Meeting schedules are included in our eNews and on our Calendar.

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1. Can I report suspicious activity in my neighborhood to Community Patrol?

No, if you notice criminal or suspicious activity, please call the Peoria Police Department at 623-773-8311. In the event of an emergency, call 911.

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1. How soon before a DRC meeting can I submit my application?

Applications are due the Friday before each DRC meeting to allow time for follow-up questions and information gathering.

2. How do I know if my project requires DRC approval?

These requirements are outlined in the Design Guidelines. If you cannot find your answer there, please contact the Association Office at 623-215-8646.

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1. When do I need to submit my Modification Application?

Applications are due the Friday before each Design Review Committee meeting.

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1. How can I report burned out lights or graffiti on the trail?

You can always call the Association Office at 623-215-8646 or report your concern online using our Report a Maintenance Concern form.

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1. How do I report a landscape or irrigation concern?

You can call the Association Office or 

submit a concern online

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1. How are votes cast in Association elections?

Votes are cast via both paper and electronic ballot. Information about voting is distributed before the Annual Meeting each March.

2. Can I run for the Board?

If you are a lot owner and in good standing with the Vistancia Village A Community Association, certainly. We encourage all residents to consider becoming involved with their community.

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1. I’m not receiving emails. What should I do?

First, resubmit your information through our sign-up page. If that doesn’t work, contact Communications Coordinator Adam Rosen.

2. Can I submit something to be included in the eNews?

Outside contributions are considered on a case-by-case basis. Feel free to submit your entry by emailing Communications Coordinator Adam Rosen.

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1. I don’t live in The Village at Vistancia. Can I rent the Clubhouse?

Rentals are only available to residents. If you know someone who lives in the community, they can sponsor your event, but be aware, they assume all liability and must be present for the entire duration of the rental.

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1. How do I find out monthly gate codes for vendors?

A schedule of monthly codes are mailed to homeowners at the start of each year and provided to new residents when they receive Access ID cards. If you need assistance, please call the Association Office at 623-215-8646.

2. What do I do if the gates aren’t working properly?

Please contact our maintenance department at the Association Office. You can call 623-215-8646 or send an email.

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1. Do the governing documents change?

The Design Guidelines are reviewed regularly, and the Board can enact or review policies at any time. Changing the CC&Rs or Bylaws requires a formal vote of the Association membership.

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1. My front yard isn’t very big; do I still need two trees? What if I want to use plants that aren’t on either the approved or prohibited list?

Based on lot size and other factors, variances can be granted. To begin the process, complete a Modification Application.

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1. Can I buy paint anywhere to use on the exterior of my home?

No, you can use whichever brand paint you prefer, but the paint needs to be matched to the approved colors from Dunn Edwards or Sherwin Williams, depending on your neighborhood.

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1. Is there a limit to how often I can receive an overnight parking variance?

Yes. Residents are limited in the number of variance requests they will be granted; long-term variances are available for those who demonstrate need. Contact Community Standards Coordinator Kamryn West for more information.

2. Can I park my RV or trailer on the street?

Yes, but only with a variance. Residents are allowed to park these large vehicles on the street for four nights per month.

3. I received a violation letter for a car that isn’t mine. What should I do?

Please call the Association Office at 623-215-8646, and we will help you with your concern.

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1. I’m in one of your photos; can you send me a copy?

We will try our best to accommodate your request. Email Communications Manager Cullen Boswell, and let him know your request.

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1. My church isn’t on this list. Can it be added?

Sure, we’d love to share additional options with our residents. Please email details to Communications Coordinator Adam Rosen.

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1. What is SeeClickFix?

• SeeClickFix is a tool for letting the Management Team, Landscape Vendors, and Maintenance know what you think should be fixed.  
• SeeClickFix allows for transparent communication between residents and the Management Team, Vendors, or Maintenance by responding to you or asking additional questions.
• You can take and upload pictures of the problem you see. 
• Requests are located using a point on a map. 

2. What can I expect from using this system?

SeeClickFix is an easy way for residents to report concerns directly to the City and have department staff follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to the Management Team, Landscape Vendors, and Maintenance so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports in order to get automated updates on the status of your issue as staff works to resolve it. This system is best suited to respond to non-emergency service requests that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention should be reported to community patrol at 480-313-2685. To report any criminal activity or immediate public safety concerns, please contact the Peoria Police Non-Emergency Line at 623-773-8311 as this system is not monitored 24/7.

3. What problems or issues does SeeClickFix solve and how does it benefit residents?

SeeClickFix is an additional resource for community members to report issues and concerns. Using the app is an efficient way to raise awareness within the Community without having to make a phone call. The app streamlines the process of submitting a photo, description of the issue and location; also, SeeClickFix allows you to track the status of reported issues.

4. How does SeeClickFix differ from other options to report concerns?

• Requests are placed on the map and it notifies the specific team (Landscape Vendor, Maintenance, Management Staff) that will be required to resolve the issue.
• Public requests will remain on the map for anyone to track, review, and share.
• SeeClickFix is available on the app store for Apple and Android devices.
• Photos can be taken directly from mobile devices and uploaded.
• Allows for communication between residents and staff to resolve issues.

5. What should I NOT use this system for?

Any criminal activity or immediate public safety concerns should be reported directly to the Peoria Police Non-Emergency Line at 623-773-8311.

6. Will I receive updates on my request?

You will automatically receive updates on your request if you create a free SeeClickFix account.

7. What if I submitted a request but haven't received a response?

The Management Staff, Landscape Vendors, and Maintenance Team receive many requests per day, and each departments does their best to respond in a timely manner. If you submitted a request and it hasn't been resolved, please be patient as staff is processing requests in the order that they come in.

8. Is there a cost to users?

There is no cost to residents to use SeeClickFix. The app is free to download and the browser version is also free.

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1. I’m interested in sponsoring an event. Who do I contact?

Answer: You can complete a Sponsorship Interest Form online or contact Lifestyle Director Jody Lagerquist.

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1. How much does it cost to advertise in Vistancia Living magazine?

The Association team creates and prepares magazine content, while Print2order handles advertising, design and distribution. To learn more about advertising opportunities, please complete an Advertising Interest Form or call Shawn Schofield at 480-648-4859.

2. Can I view past issues online?

Yes! Our full archive is available in the Document Center.